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Free University of Bozen-Bolzano

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Quality Assurance Processes and Supporting Tools

Quality Assurance Processes and Supporting Tools

The Quality Assurance (QA) system of unibz is based on the PDCA cycle (Plan–Do–Check–Act), which integrates planning, implementation, monitoring, and continuous improvement of activities in teaching, research, and third mission/social impact.

Planning
The planning phase defines strategies, objectives, and actions in line with the University’s mission and vision. The main instruments are:

  • Strategic Plan
  • Programmatic Agreement with the Autonomous Province of Bolzano
  • University Quality Policies
  • University Budge
  • Integrated Plan of Activities and Organization (PIAO)
  • Activity Program with Budget Forecast
  • Target agreements between the Rector and the Deans/Directors

Implementation
The academic and administrative bodies implement the defined strategies and coordinate activities in teaching, research, and Social impact. The University ensures an effective flow of information through a communication plan.
The main information and communication tools used by the Quality Committee for organizing and monitoring QA processes are:

  • the QA webpage
  • the “Quality Assurance” section of the intranet
  • guidelines, templates, and training sessions

Monitoring
Results are monitored through:

  • Central dashboards developed with Power BI
  • Management Report
  • the annual review of the Governance System
  • the Performance Report
  • the Annual Report on the QA System prepared by the Quality Committee
  • audit activities and AVA reports of the Evaluation Committee
  • Periodic accreditation

Within the framework of Periodic accreditation, the Quality Committee, in collaboration with the Rectorate and the competent structures, prepares the University Self-Assessment Report, structured according to the areas defined in the AVA 3 system (strategy, resources, QA, teaching, research, and third Mission/Social impact).

Continuous Improvement
Based on the monitoring results and the recommendations of the supervisory bodies, the University implements corrective and preventive actions, fostering a cyclical process that strengthens the system and progressively enhances its effectiveness.

Documentation – Archive

The University’s Quality Assurance (QA) system combines operational tools with continuous monitoring processes to ensure excellence in teaching, research, and the Third Mission/social impact.
The Quality Committee provides templates, guidelines, and feedback, and makes available relevant documentation and supporting materials. Within the University’s intranet, a dedicated Quality Assurance section is available. The information site “Quality Assurance” provides an overview of QA tools as well as access to an archive containing all previous documentation. Access to the archive is restricted to those involved in QA processes and requires a unibz account.

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AVA 3 requirements

The AQ requirements defined by ANVUR in its periodic Accreditation model, at University, Faculty, Study and PhD Programmes level, are divided into areas, organized into points of attention and aspects to be considered.

The complete list of requirements, supplemented with some operational notes, is available here.

The various structures involved, with the support of the Quality Committee and the QA tools are responsible for complying with the AQ requirements within their respective areas of competence and periodically carry out self-assessment activities. The Evaluation Committee monitors compliance with the requirements during the hearings conducted as part of its institutional activities.

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