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Freie Universität Bozen

Digital marketing methods and consumer experience

Semester 2 · 27517 · Master in Data Analytics for Economics and Management · 6KP · EN


The program of the course focuses on leveraging data to understand and predict consumer behavior. It includes techniques such as data mining, A/B testing, and marketing automation to optimize strategies. Emphasis is placed on digital channels, including social media, mobile, search, web, and email analytics. The goal is to enhance targeting and personalization of marketing communications across platforms.

Lehrende: Andrea Molinari

Vorlesungsstunden: 36
Laboratoriumsstunden: -
Anwesenheitpflicht: Recommended, but not required.

Themen der Lehrveranstaltung
• Technische Aspekte des digitalen Marketings: Internet und Webmedien • Entwurf eines Marketing-Analyseprogramms • Vorhersage des Verbraucherverhaltens • Ausrichtung und Optimierung der Marketingkommunikation durch Log-Analysen • Mobile Marketingdaten • SEO und SEM • Web- und E-Mail-Analysen • Marketing-Automatisierung

Unterrichtsform
Frontalunterricht, Übungen

Bildungsziele
Intended Learning Outcomes (ILO) ILO 1 Knowledge and understanding: ILO 1.1 Students will acquire knowledge and skills in the analysis of textual data and network structures, with particular attention to issues related to data security and privacy. ILO 1.2 Students will develop specialised knowledge within the economic and business domains, tailored to their areas of interest and essential for addressing decision-making and managerial challenges in both public and private organisations. This learning outcome emphasises an interdisciplinary approach to problem-solving and organisational analysis. ILO 1.3 Within the Business Analytics track, students will acquire knowledge of tools and methodologies essential for analysing and interpreting corporate and organisational data. This includes understanding business performance measurement, business models and their evolution, decision-support techniques, and performance measurement systems aligned with digitalisation and sustainability processes. Furthermore, students will develop competencies in managing marketing processes, with particular emphasis on digital and interactive marketing, and assessing the impact of digitalisation on marketing activities. ILO 2 Applying knowledge and understanding: ILO 2.1 Students will develop the ability to apply and implement techniques for analysing large-scale datasets and spatio-temporal data under conditions of uncertainty, through the design and development of algorithms. The goal is to ensure the utility, quality, and effectiveness of the analysis. ILO 2.2 Ability to use IT technologies, techniques and methodologies for the acquisition, management, integration, analysis and visualisation of large datasets, in order to ensure scalability in terms of dataset volume and acquisition speed. These skills relate in particular to large database and dataset management systems and related visualisation techniques, models and languages for expressing data semantics, learning techniques, decision-making models, information systems organisation, web search techniques and data flow management techniques. ILO 2.3 Students will demonstrate the ability to analyse business-related issues that underpin data-driven decision support by applying statistical models and computational modelling techniques. This outcome focuses on integrating quantitative methods to evaluate and optimise organisational decision-making processes. ILO 2.4 Students will demonstrate the ability to utilise and apply models designed for market analysis and for the formulation of economic policies. This outcome emphasises the integration of theoretical and empirical approaches to support evidence-based policy development and strategic decision-making. ILO 3 Making judgements: ILO 3.1 The student acquires the ability to apply acquired knowledge to interpret data in order to make directional and operational decisions in a business context. ILO 3.2 The student acquires the ability to apply acquired knowledge to support processes related to production, management and risk promotion activities and investment choices through the organisation, analysis and interpretation of complex databases. ILO4 Communication skills: ILO 4.1 The student acquires the ability to communicate effectively in oral and written form the specialised content of the individual disciplines, using different registers, depending on the recipients and the communicative and didactic purposes, and to evaluate the formative effects of his/her communication. ILO 5 Learning skills: ILO 5.1 The student acquires knowledge of scientific research tools. He/she will also be able to make autonomous use of information technology to carry out bibliographic research and investigations both for his/her own training and for further education. Furthermore, through the curricular teaching and the activities related to the preparation of the final thesis, she will be able to acquire the ability - to identify thematic connections and to establish relationships between methods of analysis and application contexts; - to frame a new problem in a systematic manner and to implement appropriate analysis solutions; - to formulate general statistical-econometric models from the phenomena studied.

Bildungsziele und erwartete Lernergebnisse (zus. Informationen)
- Verständnis von Methoden und fortschrittlichen Analysewerkzeugen für die Analyse des digitalen Marketings, der Produktleistung und der Vorhersage des Verbraucherverhaltens

Art der Prüfung
Die schriftliche Abschlussprüfung dient der Bewertung von Kompetenz 1 (Wissen und Verständnis). Die computergestützten Aktivitäten ermöglichen die Überprüfung der Kompetenzen 2, 3 und 4 (Anwendung von Wissen und Verständnis, Urteilsvermögen, Kommunikationsfähigkeiten). Das selbstständige Lernen und die individuelle Vorbereitung auf Unterrichtsaktivitäten (z. B. Flipped Classroom) sowie die für das Bestehen der schriftlichen Prüfung erforderlichen Leistungen überprüfen indirekt Kompetenz 5 (Lernkompetenzen).

Bewertungskriterien
Bewertungskriterien für die schriftliche Prüfung: Verständnis der Verfahren, korrekte Anwendung der Methoden und Interpretation der Ergebnisse im Kontext der gegebenen Geschäftssituation. Die Lösung der Prüfungsfragen erfordert eine klare Darstellung, die Auswahl der richtigen methodischen Ansätze, die Fähigkeit, die Angemessenheit der Methoden zu bewerten, und den Nachweis kritischen Denkens.

Pflichtliteratur

Vom Benutzer auf OLE bereitgestellte Materialien



Weiterführende Literatur
Keine

Weitere Informationen
- keine


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Ziele für nachhaltige Entwicklung
Diese Lehrtätigkeit trägt zur Erreichung der folgenden Ziele für nachhaltige Entwicklung bei.

4 5 8 9

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